Vendor Policy

Issued by: AAG Platform
Version: 1.0
Effective Date: [Insert Date of Release]
Confidential: For Vendors and Internal Use Only

Table of Contents

1. Introduction
2. Definitions
3. Eligibility Criteria for Vendors
4. Vendor Roles and Responsibilities
5. Subscription Plans and Features
   • 5.1 Standard Plan
   • 5.2 Pro Plan
   • 5.3 Elite Plan
   • 5.4 Enterprise Plan
6. Career Progression Framework
   • 6.1 Milestones and Progression Conditions
   • 6.2 Benefits and Incentives
7. Revenue Model
   • 7.1 Earning Structure
   • 7.2 Revenue Sharing and Payouts
8. Operational Policies
   • 8.1 Game Hosting Guidelines
   • 8.2 Content Moderation
   • 8.3 Vendor Analytics and Performance Metrics
9. Conflict Resolution and Dispute Management
10. Account Suspension and Termination
11. Legal Framework and Compliance
12. Miscellaneous Provisions

1. Introduction

The AAG Vendor Policy document serves as a formal agreement between the platform and its vendors. It establishes the expectations, rights, and responsibilities of all stakeholders. The policy ensures a fair, transparent, and compliant operational framework, enabling vendors to utilize the platform effectively while maintaining the highest standards of conduct.

2. Definitions

• Vendor: Refers to any individual influencer or business entity hosting games and tournaments on the AAG platform.
• Individual Vendor: Influencers subscribing to Standard, Pro, or Elite plans based on their eligibility.
• Enterprise Vendor: Businesses utilizing custom subscription plans for broader operational scope.
• Subscription Plan: The tiered framework defining vendor features, limitations, and progression criteria.
• Platform Wallet: The in-app repository where vendors’ earnings and transactions are managed.

3. Eligibility Criteria for Vendors

To ensure quality and alignment with the AAG platform’s vision, all vendors must meet specific eligibility criteria based on their category (Individual or Enterprise). This section provides detailed requirements, documentation processes, and review mechanisms to onboard qualified vendors effectively.

3.1 Individual Vendors

Individual vendors are influencers, content creators, or freelance hosts with a significant digital presence.

3.1.1 Minimum Requirements

1. Followers:
   • Must have a minimum of 100,000 followers on at least one verified social media platform (e.g., Instagram, YouTube, Twitter).
   • Follower counts must be consistent and not include significant spikes indicating purchased followers.
2. Engagement:
   • A minimum of 50,000 monthly interactions (likes, comments, shares, and views) across all active platforms.
   • Engagement metrics must demonstrate organic interaction, as assessed through third-party analytics tools.
3. Content Niche:
   • Content must align with platform values, focusing on gaming, lifestyle, entertainment, or other relevant niches.
   • Vendors must avoid controversial topics, including but not limited to politics, religion, and explicit material.
4. Previous Experience (Preferred):
   • Proven experience in hosting live events, gaming sessions, or similar digital initiatives.
   • Evidence of prior partnerships or collaborations in the gaming or digital content industry.

3.1.2 Verification Process

1. Documentation Submission:
   • Government-issued ID proof (passport, driving license, or Aadhaar).
   • Social media profile links for verification.
2. Profile Review:
   • Verification of follower count, engagement metrics, and content quality.
   • Cross-referencing follower authenticity using tools like HypeAuditor or Social Blade.
3. Content Audit:
   • A thorough review of historical posts to ensure compliance with platform standards (e.g., no offensive, fraudulent, or plagiarized content).
4. Trial Period (Optional):
   • Selected vendors may undergo a probationary hosting period to evaluate their suitability.

3.1.3 Exclusion Criteria

The AAG platform maintains a high standard for its vendor community. To ensure compliance with its values and to maintain trust among users, the following detailed exclusion criteria apply to individual vendors:

1. Accounts Flagged for Bot-Like Activity or Banned by Major Platforms

• Artificial Follower Growth:
  Vendors whose social media accounts show evidence of inorganic follower growth (e.g., purchased followers or engagement pods) will be disqualified.
• Automated Engagement Tools:
  Use of tools, bots, or software to artificially inflate likes, comments, or shares is strictly prohibited.
• Platform Bans or Suspensions:
  Accounts that have been permanently banned, temporarily suspended, or flagged for policy violations by platforms like Instagram, YouTube, or Twitter are ineligible.
• Pattern of Inactivity:
  Accounts with minimal genuine activity or inconsistent posting patterns indicative of automation or neglect will be excluded.

2. Vendors Involved in Scams, Fraudulent Activities, or Unethical Promotions

• Scams:
  Vendors who have previously participated in or been accused of online scams, including fake giveaways, phishing attempts, or deceptive contests, will be excluded.
• Fraudulent Endorsements:
  Involvement in promoting counterfeit products, fake reviews, or misleading claims about products or services.
• Unethical Promotions:
  • Vendors associated with schemes such as multi-level marketing (MLM) scams.
  • Promotion of gambling, illegal activities, or unregulated financial schemes like cryptocurrency pump-and-dump operations.
• Legal Disputes:
  Vendors currently involved in legal disputes or allegations related to their professional conduct or promotional activities.

3. Content Creators Whose Work Predominantly Includes Sensitive or Explicit Material

• Explicit Content:
  Vendors whose content includes nudity, pornography, or sexually explicit material are strictly excluded.
• Violent Content:
  Content promoting violence, hate speech, or harmful activities, including depictions of abuse, animal cruelty, or terrorism, will disqualify the vendor.
• Sensitive Content:
  • Work that involves political propaganda, religious extremism, or divisive social issues.
  • Content that exploits sensitive topics for shock value or sensationalism.
• Profanity and Offensive Behavior:
  Vendors who frequently use offensive language, slurs, or derogatory terms in their content.

4. Breaches of Community Standards and Ethics

• Non-Adherence to Platform Values:
  Vendors failing to align with AAG’s mission of providing a safe and inclusive gaming environment will not be permitted.
• Plagiarism or Intellectual Property Violations:
  Use of copyrighted content, stolen designs, or uncredited work of others is grounds for exclusion.
• Cyberbullying and Harassment:
  Vendors with a history of cyberbullying, trolling, or targeting individuals or groups will be disqualified.

5. Poor Engagement or Reputation Management

• Engagement Quality:
  Vendors whose engagement metrics are predominantly negative (e.g., frequent dislikes, reports, or hostile comments) will be evaluated and possibly excluded.
• Reputation Concerns:
  • Vendors associated with controversies, public disputes, or social media “cancellations” that could harm the platform’s reputation.
  • Those failing to address or mitigate user complaints effectively.

6. Non-Compliance with Documentation or Verification Standards

• Incomplete Documentation:
  Vendors who fail to provide valid ID proofs, social media account details, or any other required documentation.
• Falsified Information:
  Submission of false or misleading information during the onboarding process will lead to immediate disqualification.
• Verification Refusal:
  Vendors who refuse to undergo verification checks, including audits of their engagement metrics or content.

7. Conflict of Interest or Competitive Activity

• Affiliation with Competitors:
  Vendors actively promoting or endorsing competing gaming platforms without explicit approval.
• Dual Representation:
  Vendors who fail to declare affiliations or partnerships that might conflict with their activities on the AAG platform.

3.2 Enterprise Vendors

Enterprise vendors are businesses or entities looking to host large-scale gaming activities or tournaments through the AAG platform.

3.2.1 Custom Criteria

1. Business Registration:
   • Submission of valid business registration documents (e.g., GST registration, PAN, or incorporation certificate).
2. Operational Metrics:
   • Proof of operational capabilities, including user base, active customer engagement, and existing partnerships.
   • Ability to host a minimum number of gaming sessions or events per month as per the chosen subscription plan.
3. Financial Requirements:
   • Demonstration of revenue stability and financial capacity to support platform subscriptions and marketing efforts.
   • Submission of a financial overview for the past 12 months.

3.2.2 Review Process

1. Application Submission:
   • All required documents must be uploaded through the vendor onboarding portal.
2. Initial Screening:
   • Verification of submitted documentation and a basic background check by the business development team.
3. Business Development Team Vetting:
   • Detailed review of operational and revenue projections.
   • Assessment of business alignment with platform objectives and values.
4. Approval and Contract Signing:
   • Upon successful vetting, vendors are required to sign a service-level agreement (SLA) and platform usage policy.

3.2.3 Performance Evaluation Period

• New enterprise vendors are subject to a performance evaluation period during their first 3 months to ensure alignment with platform standards.
• Periodic reviews will be conducted to assess participation rates, user satisfaction, and adherence to hosting guidelines.

3.2.4 Exclusion Criteria

• Businesses associated with fraudulent schemes, unethical operations, or banned activities.
• Vendors failing to meet basic operational or revenue benchmarks during the evaluation period.

3.3 Additional Provisions for All Vendors

1. Non-Disclosure Agreement (NDA):
   • Vendors must sign an NDA to ensure confidentiality regarding platform processes and user data.
2. Training and Onboarding:
   • All vendors will undergo an orientation program to familiarize themselves with platform tools, policies, and analytics dashboards.
3. Compliance Monitoring:
   • Vendors are required to adhere to ongoing compliance checks to maintain their eligibility status.
4. Renewal and Revalidation:
   • Vendor eligibility will be reassessed annually, requiring updated documentation and engagement metrics.

By adhering to these detailed eligibility criteria, the AAG platform ensures a reliable and high-quality vendor network that aligns with its mission to deliver exceptional gaming experiences to users.

4. Vendor Roles and Responsibilities

The AAG platform outlines the roles and responsibilities of vendors and the platform itself to ensure a transparent, ethical, and mutually beneficial relationship. This section details the expectations and obligations for both individual and enterprise vendors, alongside the platform’s commitments to its vendors.

4.1 Responsibilities of Vendors

4.1.1 Compliance with Platform Policies

• Content Guidelines:
  Vendors must strictly adhere to the platform’s content standards, which prohibit:
  • Explicit, offensive, or inappropriate content.
  • Misleading or fraudulent claims.
  • Any material that violates intellectual property rights or legal regulations.
• Revenue Sharing Terms:
  Vendors must comply with the platform’s revenue-sharing agreements, including payment processing timelines and fee deductions.
• User Engagement Standards:
  Vendors are required to maintain high engagement levels and positive interactions with users to sustain their eligibility and ranking.

4.1.2 Game Hosting and Content Creation

• Quality Assurance:
  Vendors must ensure that all hosted games meet the technical and quality standards of the platform. Games should be free of bugs, adhere to platform design requirements, and provide a seamless user experience.
• Prohibited Content:
  The following types of content are strictly forbidden:
  • Explicit, violent, or discriminatory material.
  • Inappropriate advertisements or external links embedded in games post.
• Brand Representation:
  Vendors must ensure that all content reflects positively on the AAG brand and does not harm its reputation.

4.1.3 Accurate Reporting

• Transparency in Reporting:
  Vendors are required to provide accurate and timely data regarding:
  • Game sessions, including player participation and engagement statistics.
  • Earnings from hosted games and other monetization avenues.
  • Adherence to the terms of their subscription plan (e.g., game limits, themes, or additional features).
• Audit Compliance:
  Vendors must agree to periodic audits conducted by the platform to verify the accuracy of reported data and compliance with platform policies.

4.1.4 Community Interaction

• User Engagement:
  Vendors are expected to engage with users professionally and respectfully through in-game features and other interactions.
• Conflict Management:
  Vendors should address user complaints related to their games promptly and escalate unresolved issues to the platform’s support team.

4.2 Platform Responsibilities to Vendors

4.2.1 Providing a Secure and Robust Platform

• Technical Stability:
  AAG will ensure the platform is reliable, secure, and optimized for game hosting, even during peak traffic.
• Data Privacy and Security:
  Vendors’ personal and business data will be protected in compliance with applicable data protection laws.

4.2.2 Offering Timely Payouts and Transparent Analytics

• Revenue Disbursement:
  The platform will provide timely payouts to vendors based on the agreed revenue-sharing terms, with detailed breakdowns available in the vendor dashboard.
• Analytics and Insights:
  Vendors will have access to transparent and detailed analytics tools to track:
  • Game performance and user engagement.
  • Revenue reports, including revenue splits and deductions.
  • Progression metrics based on their subscription plan.

4.2.3 Ensuring Support for Dispute Resolution and Conflict Management

• Dispute Resolution Mechanism:
  AAG will provide a clear and accessible process for resolving disputes, including:
  • Mediation services for conflicts between vendors and users.
  • Arbitration for complex cases requiring third-party involvement.
• Support Services:
  • Dedicated vendor support teams will assist with technical issues, policy clarifications, and operational challenges.
  • Vendors can escalate critical issues to a specialized team for expedited resolution.

4.2.4 Training and Resources

• Onboarding Support:
  New vendors will receive training materials, tutorials, and support for navigating the platform and optimizing game hosting.
• Regular Updates:
  The platform will share updates regarding policy changes, new features, and best practices to enhance vendor performance.

4.3 Mutual Obligations

Both vendors and the platform are expected to uphold these principles:

• Ethical Conduct:
  Both parties will operate ethically and transparently, avoiding activities that could harm users, the platform, or each other.
• Feedback and Improvement:
  • Vendors are encouraged to provide feedback to help improve the platform.
  • The platform will regularly seek input from vendors through surveys and direct communication.
• Adaptability:
  Vendors and the platform agree to adapt to evolving market conditions, regulatory requirements, and technological advancements.

5. Subscription Plans and Features

5.1 Standard Plan

• Daily Game Limit: 5 to 10 games (depending on rank).
• Themes Available: 2 basic themes, with limited-time options at higher ranks.
• Revenue Multipliers: 4x to 10x of subscription fee based on rank.

5.2 Pro Plan

• Daily Game Limit: 10 to 15 games.
• Themes Available: 4 regular themes, increasing to 7 with limited-time options.
• Revenue Multipliers: 4x to 10x of subscription fee.

5.3 Elite Plan

• Daily Game Limit: 15 to 25 games.
• Themes Available: Up to 10 themes, including premium options.
• Revenue Multipliers: Maximum returns, incentivized league and tournament access.

5.4 Enterprise Plan

• Custom Features: Tailored daily limits, themes, and special event access.
• Dedicated Support: Enterprise accounts receive personalized account managers.

6. Vendor Milestones, Progression, and Rewards

The AAG platform recognizes and rewards vendor performance to encourage consistent engagement and quality contributions. This section elaborates on the progression system, associated benefits, and rewards for top-performing vendors.

6.1 Milestones and Progression Conditions

To motivate vendors and provide a clear roadmap for growth, the platform employs a rank-based progression system. Vendors advance through ranks A to E within their subscription tier by meeting specified criteria.

6.1.1 Criteria for Progression

• User Participation:
  Vendors must achieve specific benchmarks in terms of player participation per game or tournament. These benchmarks are defined for each rank and increase progressively.
• Hosting Frequency:
  A minimum number of games, tournaments, or leagues must be hosted within a defined period to qualify for rank progression.
• Content Quality and Compliance:
  Progression is contingent on adherence to platform policies, including quality assurance, user engagement standards, and compliance with content guidelines.
• Revenue Contribution:
  Vendors’ progression is linked to their contribution to the platform’s revenue, calculated based on game hosting fees, player engagement, and monetization metrics.

6.1.2 Performance Monitoring and Evaluation

• Monthly Reviews:
  Vendor performance will be reviewed monthly, with detailed feedback provided to help them meet progression targets.
• Demotion Policy:
  Vendors failing to meet rank-specific requirements over a sustained period may be downgraded to a lower rank.

6.2 Benefits and Incentives

The platform offers tiered benefits and incentives to vendors as they progress through the ranks, rewarding high performers and fostering long-term partnerships.

6.2.1 Rank Incentives

• Higher Daily Limits:
  Vendors at higher ranks gain access to increased daily hosting limits for games, leagues, and tournaments, enabling greater earning potential.
• Premium Themes:
  Vendors in advanced ranks unlock exclusive, customizable game themes to enhance the user experience and differentiate their offerings.
• Revenue Multipliers:
  Vendors at higher ranks benefit from increased revenue-sharing percentages, allowing them to earn more from each game session or tournament.

6.2.2 Top Performer Rewards

In addition to rank-specific benefits, top-performing vendors are eligible for exclusive rewards designed to recognize their contributions and promote their brand.

• Exclusive Event Access:
  Top-ranked vendors may receive invitations to high-profile events hosted by the platform, such as:
  • Networking opportunities with other influencers and enterprises.
  • Showcasing their brand and games at platform-sponsored expos.
• Offline Promotional Opportunities:
  Vendors with exceptional performance may be offered:
  • Co-branded marketing campaigns.
  • Inclusion in offline advertisements and promotional videos.
  • Mentions in platform-wide newsletters and social media shoutouts.
• Curated Themes:
  Access to custom-designed game themes tailored to align with the vendor’s brand identity and target audience.

6.2.3 Additional Rewards for Vendors

Top vendors can also qualify for non-monetary rewards to further incentivize performance:

• Gift Hampers:
  Branded merchandise, limited-edition collectibles, or festive gift packages.
• Sponsored Trips:
  Fully or partially funded trips for relaxation or team-building activities, subject to meeting performance milestones.
• Invitation to Exclusive Offline Events:
  Invitations to high-end networking events, award ceremonies, or platform-hosted celebrations.

6.2.4 Conditions for Receiving Rewards

• Performance Requirements:
  Vendors must meet all progression and compliance requirements specific to their subscription tier and rank.
• Brand Alignment:
  Vendors’ content and user engagement must consistently reflect the platform’s values and branding standards.
• Disqualification Clause:
  Vendors found in violation of platform policies, such as hosting prohibited content or manipulating engagement metrics, will forfeit eligibility for rewards.

7. Revenue Model

The revenue model for vendors on the AAG platform is designed to reward performance and incentivize growth while ensuring a consistent revenue flow for both vendors and the platform. This section outlines the earning structure, revenue-sharing mechanism, and payout policies.

7.1 Earning Structure

The revenue generated by vendors is primarily tied to their subscription tier and performance metrics, with additional opportunities for enhanced returns based on participation and promotional efforts.

7.1.1 Subscription-Based Multipliers

• Vendors’ earnings are directly influenced by their chosen subscription tier (Basic, Super, Premium, or Custom). Each tier offers a fixed revenue multiplier based on the vendor’s rank and activity level.
• Vendors who meet or exceed platform-defined performance benchmarks can qualify for tier-specific bonuses or increased multipliers.

7.1.2 Performance-Driven Revenue Enhancement

Vendors can boost their revenue by:

• Hosting Engaging Games: Higher participation rates in games, tournaments, and leagues result in increased session fees and revenue.
• Active Promotion: Vendors are expected to leverage their social media presence to share published games, promotional events, and leaderboard updates with their fan base, driving player participation and overall earnings.
• Adherence to Account Management Strategies: Vendors must follow strategies and suggestions provided by their dedicated account management team to optimize game promotions and increase audience engagement.

7.1.3 Revenue Sources

• Session Participation Fees: A portion of the entry fees collected from players is allocated to the vendor as per their subscription tier and rank.
• League and Tournament Hosting: Vendors earn additional revenue by hosting exclusive tournaments, with revenue-sharing percentages aligned with platform policies.
• Promotional Incentives: Vendors may receive bonuses or additional revenue for achieving specific milestones, such as hosting high-participation events or introducing new players to the platform.

7.2 Revenue Sharing and Payouts

The platform ensures a transparent and efficient revenue-sharing process, prioritizing vendor satisfaction and financial growth.

7.2.1 Revenue Split

• Revenue split percentages vary by subscription tier, with higher tiers receiving a larger share of game revenues.
• A detailed breakdown of revenue-sharing percentages is outlined in the vendor’s subscription agreement.

7.2.2 Payout Schedule

• Bi-Monthly Payouts: Vendors receive earnings twice a month, subject to meeting the minimum withdrawal threshold defined in their subscription agreement.
• Payouts are processed within 5 business days of the scheduled payout date.

7.2.3 Fee Deductions

• Platform Fees: A standard percentage of the total revenue generated is deducted as a platform fee, covering operational and promotional costs.
• Tax Deductions: Applicable taxes, including GST, are deducted at the source, with detailed tax invoices provided to vendors.

7.2.4 Withdrawal Criteria

To initiate a payout, vendors must:

• Achieve the minimum earnings threshold specified in their subscription plan.
• Submit a withdrawal request via the vendor dashboard before the cutoff date for the bi-monthly payout cycle.

7.3 Vendor Obligations to Maximize Revenue

To generate optimal revenue and maintain eligibility for additional incentives, vendors are required to:

7.3.1 Adherence to Promotional Guidelines

• Actively promote games, tournaments, and events through their social media accounts, ensuring maximum visibility and participation.
• Share platform-provided promotional materials, including game links, banners, and event updates.
• Conduct periodic engagement activities, such as live streams or Q&A sessions, to maintain an active fan base and encourage participation.

7.3.2 Collaboration with Account Management Teams

• Vendors must collaborate with their assigned account managers to:
  • Develop effective promotion strategies.
  • Optimize hosting schedules for peak player participation.
  • Identify and resolve issues affecting revenue performance.

7.3.3 Compliance with Revenue Optimization Strategies

• Vendors are expected to implement best practices for game hosting, such as offering diverse game formats, leveraging premium themes, and maintaining consistent hosting schedules.
• Non-compliance with platform-suggested strategies may result in reduced visibility on the platform or limitations on additional incentives.

7.4 Incentives for High Performance

High-performing vendors may qualify for additional benefits, such as:

• Revenue Bonuses: Additional payouts for exceeding revenue or participation benchmarks.
• Reduced Platform Fees: Discounts on platform fees for consistent top performers.
• Exclusive Hosting Opportunities: Priority access to high-profile events or special tournaments sponsored by the platform.

8. Operational Policies

This section outlines the operational guidelines and expectations that vendors must follow to ensure smooth functioning of the platform. It includes game hosting, content moderation, and the use of performance metrics to track and evaluate vendor success. These policies are designed to ensure compliance with platform standards, enhance user experience, and maintain a positive and professional environment for all parties.

8.1 Game Hosting Guidelines

8.1.1 Hosting Only Platform-Provided Games
Vendors are permitted to host only the games that are made available on the platform by AAG. They are strictly prohibited from hosting any external games or games that are not listed in the platform’s game library. This policy ensures consistency in the user experience, quality control, and compliance with licensing agreements.

• Platform-Provided Games: These are the games that AAG has vetted and made available for hosting by vendors on the platform. Vendors must use these games exclusively for hosting purposes.
• Prohibited Games: Any game not provided by the platform (whether self-created or sourced externally) is not permitted for hosting. Vendors attempting to host non-platform games will face penalties, including account suspension or termination.

This ensures that all games hosted on the platform meet the necessary quality standards and content guidelines, and also ensures that the vendor experience remains consistent with the expectations set by the platform.

8.1.2 Daily Publishing Limits
Vendors are required to adhere to platform-established limits regarding the number of games they can host per day. This ensures the quality of user experience and avoids content saturation. The limits are determined based on the vendor’s subscription tier (Basic, Super, Premium, etc.) and their performance in hosting games.

• Basic Tier: Up to 5 games per day.
• Super Tier: Up to 10 games per day.
• Premium Tier: Up to 15 games per day.

8.1.3 Theme and Game Type Guidelines
Each game hosted by the vendor must align with the platform’s approved themes and content categories. Vendors are responsible for ensuring that their games comply with all platform rules and standards. Themes must be suitable for all audiences and should not contain offensive, explicit, or misleading content. Games with themes or mechanics that violate these standards will be removed, and the vendor may face penalties or suspension.

• Games should adhere to the platform’s genre categories (e.g., casual, trivia, strategy).
• Games must not encourage gambling or other illegal activities, nor should they infringe on intellectual property rights.
• All games should include proper disclaimers, such as legal notices regarding content and prizes (if applicable).

8.1.4 Scheduled Games and Timeframes
Games must be scheduled in advance within the platform’s event scheduling system, ensuring that they are hosted within predefined time slots. This helps prevent overlaps and ensures a smooth, uninterrupted experience for players. Vendors are required to:

• Set game start and end times, and adhere to the agreed-upon durations.
• Ensure that scheduled games begin on time and run for the specified duration.
• Provide a buffer time for the next scheduled game to avoid any disruptions.

Failure to comply with these guidelines may result in the cancellation of games, removal of content, or suspension of the vendor’s hosting privileges.

8.2 Content Moderation

8.2.1 Content Review and Approval Process
The platform reserves the right to review all vendor-hosted games, advertisements, promotional materials, and other content submitted by vendors. This ensures that all content aligns with platform standards and complies with legal and ethical requirements.

• Vendors must submit content for review within a reasonable timeframe prior to publication.
• Content that violates platform policies, including but not limited to offensive language, explicit images, hate speech, or fraudulent representations, will be rejected.
• Vendors must make necessary revisions if content is flagged for violation of platform guidelines.

8.2.2 Right to Remove Inappropriate Content
The platform retains the right to remove any content that violates the following:

• Community Guidelines: Content that is harmful, misleading, or discriminatory.
• Intellectual Property Violations: Content that infringes upon third-party trademarks, copyrights, or other proprietary rights.
• User Experience and Safety: Content that negatively affects user engagement or contains harmful or unsafe elements.

Vendors will be notified in writing if content is removed, along with the reason for the removal. If vendors disagree with the content removal, they can initiate an appeal within 7 business days for reconsideration. Vendors are expected to comply with the platform’s decision during the appeal process.

8.2.3 Monitoring User-Generated Content
Vendors are also responsible for monitoring user-generated content related to their games or promotional events. If any content is flagged by users or automated moderation tools, vendors must take appropriate action, including removal, reporting, or addressing user complaints in a timely manner.

8.3 Vendor Analytics and Performance Metrics

8.3.1 Access to Performance Dashboards
Vendors will have access to a detailed performance dashboard that provides real-time analytics on game sessions, revenue, and user engagement. These metrics are designed to help vendors track their success, identify areas for improvement, and optimize their strategies. The dashboard includes, but is not limited to, the following data points:

• Session Participation: The number of players in each hosted game session, as well as the retention rate of players over time.
• Revenue Tracking: Detailed breakdown of revenue earned per game, session, and subscription tier, including any bonuses or additional earnings based on performance metrics.
• User Feedback: Vendor ratings, comments, and reports submitted by users participating in the games, offering insight into the user experience and areas for improvement.
• Rank Progression: A visual representation of the vendor’s rank within their subscription tier (A-E), based on game participation, user interactions, and overall performance metrics.

8.3.2 Progression and Goal-Setting
The platform’s dashboard will also include progression indicators to help vendors track their journey toward achieving higher performance tiers. Vendors can set monthly or quarterly goals based on metrics such as:

• Game Session Frequency: Hosting a specified number of games per month.
• User Engagement: Reaching a particular threshold of user participation or feedback score.
• Revenue Goals: Meeting or exceeding revenue targets based on the vendor’s current tier.

By actively engaging with these analytics, vendors can adjust their content and marketing strategies to optimize earnings, improve user experiences, and accelerate their progress through performance ranks.

8.3.3 Reporting and Transparency
The platform is committed to maintaining transparency in all reporting processes. Vendors can request reports of historical data for any period within the past six months. These reports will be delivered in a downloadable format, allowing vendors to analyze and evaluate their performance for the specified timeframes.

9. Conflict Resolution and Dispute Management

This section outlines the structured procedures for addressing disputes while clearly defining AAG’s role as a neutral facilitator. AAG strives to maintain a fair platform but cannot be held liable for conflicts arising from actions by vendors, users, or other third parties. AAG’s primary responsibility is to provide tools, policies, and mechanisms to ensure transparency, fairness, and efficiency in resolving disputes.

9.1 Scope of Conflict Resolution

The conflict resolution policy applies to:

• Disputes between vendors and the platform, such as earnings discrepancies or content removal.
• Disputes between vendors and users, including allegations of unfair practices or inappropriate content.
• Inter-vendor conflicts, such as overlapping promotional schedules or intellectual property disputes.

AAG’s Role:
AAG acts as a neutral intermediary, facilitating the resolution process by providing documentation, records, and support services. AAG does not assume responsibility for disputes that do not directly involve platform operations or policies.

9.2 Types of Conflicts Addressed and AAG’s Responsibilities

9.2.1 Earnings and Payment Disputes

These include complaints about delayed payments, incorrect revenue calculations, or disputes over bonuses.

AAG’s Role:

• Ensure clear documentation of revenue-sharing agreements and payout schedules.
• Provide transparent records of vendor earnings, deductions, and platform fees.
• Investigate payment discrepancies using platform data.
• Facilitate timely resolution by adhering to standard payout schedules.

Limitations:
AAG is not responsible for vendor dissatisfaction resulting from low user participation or unmet earning expectations caused by insufficient promotion by the vendor.

9.2.2 Content-Related Conflicts

Conflicts may arise if vendor-hosted games or promotional content are removed due to non-compliance with platform policies or user reports.

AAG’s Role:

• Enforce platform guidelines consistently and notify vendors of content violations with clear reasoning.
• Provide an opportunity for vendors to appeal decisions and submit evidence for review.
• Maintain a repository of flagged content for accountability and transparency.

Limitations:
AAG is not liable for reputational damage or revenue loss caused by the removal of content that violates platform guidelines or applicable laws.

9.2.3 User Feedback and Review Disputes

Disputes may arise from negative reviews, user complaints, or allegations of misconduct against vendors.

AAG’s Role:

• Verify the authenticity of user complaints and ensure they align with platform policies before taking action.
• Facilitate communication between users and vendors, if appropriate, to clarify misunderstandings.
• Offer vendors tools to respond to reviews publicly or privately within the platform’s guidelines.

Limitations:
AAG does not intervene in subjective disagreements between users and vendors unless they violate platform policies or involve fraudulent behavior.

9.2.4 Inter-Vendor Conflicts

These include scheduling conflicts for promotional events, disputes over intellectual property, or competitive tensions.

AAG’s Role:

• Offer a centralized scheduling system to prevent event overlaps.
• Facilitate mediation sessions between vendors to resolve disputes amicably.
• Provide guidelines on intellectual property submissions to ensure originality and avoid conflicts.

Limitations:
AAG is not responsible for mediating disputes over external agreements or business dealings outside the platform’s scope.

9.3 Dispute Reporting and Resolution Process

9.3.1 Filing a Complaint

Vendors must submit a formal complaint through the platform’s dispute resolution system, including detailed descriptions and supporting evidence.

AAG’s Role:

• Provide a clear and user-friendly interface for submitting complaints.
• Assign a case ID and acknowledge receipt within 2 business days.

9.3.2 Resolution Timeline

Complaints are investigated and resolved within 14 business days, with priority given to urgent cases.

AAG’s Role:

• Conduct an impartial review of complaints using platform data and records.
• Assign trained conflict resolution specialists to handle disputes efficiently.

Limitations:
AAG is not liable for delays caused by incomplete information or failure of the vendor to respond to inquiries promptly.

9.4 Appeal Process

Vendors dissatisfied with a resolution can appeal within 7 business days of receiving the decision.

AAG’s Role:

• Review new evidence submitted during the appeal process.
• Escalate unresolved cases to senior management for a final decision.

Limitations:
AAG’s decision after the appeal is final and binding, subject to applicable laws.

9.5 Conflict Prevention Measures

AAG’s Role:

• Educate vendors during onboarding about platform policies, earning structures, and dispute resolution processes.
• Assign dedicated account managers to provide proactive support and guidance.
• Regularly update platform policies to address emerging conflict scenarios.

9.6 Confidentiality and Non-Retaliation

AAG’s Role:

• Ensure all dispute-related communications are confidential.
• Protect vendors from retaliation for raising legitimate concerns.

Limitations:
AAG is not responsible for disputes made public by the vendor or third parties outside the platform.

9.7 Arbitration for Unresolved Disputes

If internal resolution fails, disputes may be escalated to arbitration.

AAG’s Role:

• Recommend a mutually agreed-upon third-party mediator.
• Share relevant platform records with the arbitrator to support a fair decision.

Limitations:
AAG is not liable for arbitration costs or the outcomes of disputes handled externally.

9.8 Final Clause

AAG’s role is strictly limited to providing a secure and compliant platform. Any conflict stemming from vendor negligence, user actions, or external factors remains the responsibility of the respective parties. By defining clear processes and limitations, AAG ensures its neutrality while supporting vendors and users fairly and transparently.

10. Account Suspension and Termination

This section outlines the circumstances under which a vendor’s account may be suspended or terminated, and the processes involved in these actions. The aim is to maintain platform integrity, protect both vendors and users, and ensure that all parties adhere to the platform’s policies and ethical standards. Suspension or termination may occur due to a range of reasons, including policy violations, fraudulent activities, or inactivity. Below are the detailed procedures and conditions under which account suspension or termination may occur, as well as the steps for dispute resolution and final settlement.

10.1 Reasons for Account Suspension

10.1.1 Policy Violations
A vendor’s account may be suspended if they violate the platform’s policies, including but not limited to:

• Content Violations: Posting offensive, illegal, misleading, or harmful content that goes against the platform’s content guidelines.
• Misleading or Fraudulent Activities: Engagement in fraudulent activities such as false advertising, misrepresentation of game content, or dishonest revenue reporting.
• Non-compliance with Game Hosting Guidelines: Hosting games outside the platform’s approved game library or failing to adhere to daily publishing limits and scheduled timeframes.
• Failure to Adhere to Brand Guidelines: Violating the platform’s brand guidelines, such as misusing the logo, misleading representations of the platform’s capabilities, or engaging in unapproved promotional campaigns.
• Intellectual Property Violations: Use of games, images, or content that infringe upon third-party intellectual property rights.
• Abusive or Unethical Behavior: Any behavior towards the platform’s team, users, or other vendors that is discriminatory, abusive, or unethical in nature.

10.1.2 Fraudulent Activities and Financial Misconduct
Vendors involved in fraudulent activities, such as attempting to manipulate game outcomes, using bots to inflate participation numbers, or engaging in money laundering, will face immediate account suspension. Suspended accounts will undergo a thorough investigation, and if fraud is confirmed, the account may be permanently terminated.

• Revenue Manipulation: Any attempt to artificially inflate earnings through fake users, paid bots, or manipulating user engagement metrics.
• Payment Fraud: Any attempts to bypass the platform’s payment system, such as issuing fake transactions or using stolen financial information.

10.1.3 Inactivity or Non-Engagement
If a vendor does not host any games or engage with the platform for an extended period (e.g., 90 days or more), their account may be suspended due to inactivity. Vendors will be notified in advance of impending suspension, and they will have the opportunity to re-engage with the platform before action is taken.

• Extended Inactivity: Vendors who show no game hosting activity or engagement with platform events within 90 consecutive days will be flagged as inactive and may face account suspension.
• Lack of Communication: Vendors failing to respond to platform communications, requests for updates, or inquiries related to performance or content violations may face suspension.

10.1.4 Violation of Vendor Eligibility Criteria
Vendors found to no longer meet the eligibility criteria, such as those with inadequate follower counts, unverified social media accounts, or businesses that no longer meet operational standards, may have their accounts suspended until compliance is restored.

• Decreased Engagement or Followers: If a vendor’s social media following or engagement drops below the minimum thresholds for their tier, they may be temporarily suspended until proof of compliance is provided.

10.1.5 Breach of the Conflict Resolution Process
Failure to engage constructively in the dispute resolution process, or the act of making repeated baseless claims, can also lead to account suspension. Vendors are expected to follow the appropriate channels for resolving conflicts and should not engage in actions that undermine the platform’s integrity, such as publicly disparaging the platform or making false accusations.

10.2 Reasons for Account Termination

10.2.1 Persistent Violations of Platform Policies
If a vendor continues to engage in violations after receiving multiple warnings or suspensions, their account may be permanently terminated. This includes repeated incidents of fraudulent behavior, content violations, or failure to comply with platform guidelines even after a suspension.

10.2.2 Major Fraudulent Activities
Vendors found to be involved in significant fraudulent activities, including financial misconduct such as manipulating revenue reports, or other severe violations like identity theft, will face immediate termination.

• Substantial Fraudulent Activity: For instance, using bots to inflate game participation or manipulating earnings for self-gain.
• Severe Financial Misconduct: Engaging in any form of money laundering, unauthorized transactions, or violating platform financial regulations.

10.2.3 Inactivity for Extended Periods
Accounts that remain inactive beyond a predefined period, typically 180 days, may be permanently terminated. Vendors will receive warnings prior to termination and will be given the chance to re-engage with the platform. Failure to do so will result in the permanent closure of their account.

10.2.4 Failure to Meet Vendor Eligibility Criteria
If a vendor consistently fails to meet the minimum eligibility criteria (such as followers or engagement requirements), and fails to restore compliance within the specified time, their account may be permanently terminated. This action may also apply to vendors who provide fraudulent or fake metrics to bypass the eligibility checks.

10.2.5 Severe Violation of Vendor Agreement
If a vendor breaches the terms of the vendor agreement in a manner that severely impacts the platform or its users, they may face account termination. This includes, but is not limited to, activities that harm the reputation of the platform, violate user trust, or threaten the security of the platform.

10.3 Suspension and Termination Process

10.3.1 Notification and Temporary Suspension
Upon identifying a potential violation or issue, the platform will issue a notification to the vendor, detailing the reason for the suspension and the steps required for resolution. The vendor will have a specified period (usually 14 business days) to respond or resolve the issue.

• Temporary Suspension: If the violation is deemed minor or temporary (such as failure to comply with content guidelines), the vendor may be temporarily suspended while the issue is addressed.
• Review Period: The platform will conduct a thorough review of the issue during the suspension period, and provide the vendor with feedback or additional instructions for resolution.

10.3.2 Investigation and Escalation
If the vendor fails to resolve the issue during the suspension period, or if the issue is deemed serious (such as fraud or policy violations), the platform will escalate the matter for further investigation. Vendors will be kept informed of the status and given a chance to respond or provide additional information.

• Investigation Process: A thorough review of the vendor’s activities, account history, content, and any relevant communications with the platform.
• Third-Party Investigation: In cases of severe fraud or policy violations, external investigations may be conducted.

10.3.3 Termination Procedure
If an account is found to be in violation of platform policies after a thorough review, the account will be permanently terminated. Vendors will be informed of the termination decision and given a summary of the reasons.

• Final Settlement: Vendors whose accounts are terminated will undergo a 30-day review period for final settlements. During this period, any outstanding earnings, disputes, or contractual obligations will be resolved.
• Financial Settlements: If there are pending payouts or adjustments to earnings, these will be processed within the 30-day review period.
• Access to Account: Vendors will lose access to their account immediately upon termination, including the ability to host games, access analytics, or make further changes to their content.

10.4 Dispute and Appeal Process

10.4.1 Vendor Appeal Process
Vendors who believe that their suspension or termination was unjust or who wish to dispute any action taken against them may initiate an appeal process. This process will involve:

• Submission of Appeal: Vendors must submit their appeal in writing, outlining their reasons for contesting the suspension or termination.
• Review of Appeal: The platform will review the appeal and any supporting documentation provided by the vendor. A decision will be made within 14 business days of the appeal submission.
• Final Decision: The platform will provide the vendor with a final decision regarding the appeal. If the appeal is successful, the vendor’s account will be reinstated. If the appeal is rejected, the termination will stand.

10.4.2 Mediation and External Resolution
In the case of unresolved disputes between the vendor and the platform, external mediation or legal action may be pursued. Vendors are encouraged to resolve conflicts amicably and through the available dispute resolution mechanisms.

10.5 Impact on Earnings and Brand Reputation

Suspension or termination of a vendor’s account may have an impact on their earnings, reputation, and future opportunities on the platform. Vendors who are suspended or terminated may:

• Loss of Revenue: Any pending earnings or payments may be delayed or withheld, depending on the violation.
• Brand Damage: Termination or suspension can negatively affect a vendor’s reputation on the platform and limit future opportunities.
• Exclusion from Future Programs: Vendors who are terminated may be excluded from future promotions, events, or partnerships offered by the platform.

11. Legal Framework and Compliance

The following section outlines the legal obligations, responsibilities, and protections under the AAG platform for vendors. It ensures that both the vendors and the platform operate in a legally compliant manner, safeguarding their interests, data, and business practices. This framework is designed to maintain a professional, secure, and transparent environment where vendors can thrive while adhering to applicable legal standards.

11.1 Data Privacy and Protection

11.1.1 GDPR Compliance
AAG is committed to maintaining the highest standards of data protection and privacy. All vendor data is handled in accordance with the General Data Protection Regulation (GDPR), which sets strict guidelines on the collection, processing, and storage of personal data. The platform ensures that:

• Personal Data Collection: AAG only collects and processes vendor data that is necessary for account creation, performance analysis, payouts, and operational purposes. This includes vendor name, contact details, payment information, and other necessary identifiers.
• Right to Access and Rectify Data: Vendors have the right to request access to their personal data, make corrections, or delete certain data under specific conditions.
• Data Security Measures: The platform implements appropriate technical and organizational measures to secure vendor data against unauthorized access, loss, or breach.
• Data Retention: Vendor data will be retained only for as long as necessary to meet the platform’s business and legal requirements. Once the data is no longer needed, it will be securely deleted.

11.1.2 CCPA Compliance
AAG also adheres to the California Consumer Privacy Act (CCPA), ensuring that vendors who are residents of California have specific rights regarding their personal information. This includes:

• Right to Know: Vendors have the right to request information on what personal data the platform collects and how it is used, shared, or sold.
• Right to Delete: Vendors can request the deletion of their personal data, subject to certain exceptions such as compliance with legal obligations or contract requirements.
• Opt-Out Rights: Vendors can opt out of the sale of their personal information to third parties, if applicable.
• Non-Discrimination: The platform will not discriminate against vendors who exercise their rights under the CCPA.

11.1.3 Data Breach Protocol
In the event of a data breach that affects vendor information, AAG will follow applicable legal protocols to notify affected vendors within 72 hours of identifying the breach. The notification will include details about the breach, the impacted data, and the steps being taken to mitigate the breach. Vendors will also be advised on how they can protect themselves from further exposure.

11.2 Liability and Indemnification

11.2.1 Platform Liability
AAG’s responsibility is limited to the provision of the platform’s services, including hosting, game distribution, and payment processing. AAG is not liable for:

• Vendor Misconduct: Any losses, damages, or legal actions arising from a vendor’s actions, including fraudulent behavior, misleading content, or violation of platform guidelines.
• Third-Party Interactions: AAG is not liable for any interactions between vendors and users, including disputes over game outcomes, content, or other transactions facilitated by vendors.
• Third-Party Services: If vendors choose to use third-party services for marketing, payment processing, or any other activities related to their platform usage, AAG is not responsible for any issues or losses arising from these services.

11.2.2 Vendor Indemnification
Vendors agree to indemnify and hold AAG harmless against any claims, damages, losses, liabilities, costs, or expenses (including legal fees) that arise from:

• Breach of Vendor Agreement: Any violation of the terms of the vendor agreement, including failure to meet the platform’s content, ethical, or operational guidelines.
• Intellectual Property Violations: If a vendor uses content (games, images, logos, etc.) that violates third-party intellectual property rights, they will be solely responsible for any claims arising from such violations.
• User Disputes: Any disputes between the vendor and platform users, including complaints about game results, content appropriateness, or financial transactions.
• External Partnerships or Agreements: If a vendor enters into separate agreements with third parties (such as sponsors, influencers, or external advertisers), AAG will not be held liable for any breach or disputes arising from these external partnerships.

11.2.3 Force Majeure
AAG shall not be held liable for any failure or delay in the performance of its obligations under this agreement due to unforeseen circumstances beyond the platform’s control, including but not limited to natural disasters, strikes, technical failures, or government actions.

11.3 Amendments to the Policies

11.3.1 Right to Amend
AAG reserves the right to amend, modify, or update these policies at any time. Such changes may be necessary due to operational needs, changes in applicable laws, or updates to platform services.

• Notification of Changes: Vendors will be notified of any changes to the policies in writing, via email, or through platform notifications.
• Effective Date of Amendments: Amendments to the policies will become effective within 30 days from the date of notification, unless otherwise stated in the notification. Vendors are encouraged to review the policies periodically to stay updated with any changes.
• Vendor Consent: By continuing to use the platform after the amended policies have been posted, vendors indicate their acceptance of the changes. If a vendor does not agree with the amendments, they may terminate their account, following the termination procedures outlined in this agreement.

11.3.2 Specific Modifications to Vendor Guidelines
In some cases, amendments may apply specifically to the vendor’s obligations, including game hosting guidelines, revenue share structures, or content moderation procedures. Vendors will be provided with adequate notice of such changes and will have the opportunity to adjust their practices accordingly.

11.4 Legal Disputes and Jurisdiction

11.4.1 Governing Law
This agreement and any legal disputes arising from the use of the platform will be governed by the laws of India (or the applicable jurisdiction where AAG is registered).

11.4.2 Dispute Resolution
In the event of a dispute between AAG and a vendor, the parties will first attempt to resolve the dispute amicably through direct negotiation. If the dispute cannot be resolved through negotiation, it may be escalated to mediation or arbitration, as determined by the platform.

11.4.3 Arbitration Clause
If a dispute remains unresolved after mediation, it will be referred to binding arbitration in accordance with the rules of India’s Arbitration and Conciliation Act, 1996 (or other applicable jurisdiction). The arbitration will be conducted in English/Hindi, and the decision rendered by the arbitrator will be final and binding.

11.4.4 Jurisdiction
In the case where legal proceedings are necessary, the exclusive jurisdiction for any claims or disputes arising from this agreement shall lie with the courts located in Lucknow, India.

12. Miscellaneous Provisions

• Vendors may access additional features, including premium analytics and event hosting, through the in-app marketplace.
• Collaboration opportunities for co-hosting games or tournaments are available upon request.

Acknowledgment and Acceptance
By using the AAG platform, vendors explicitly acknowledge and accept the terms, conditions, and obligations outlined in this policy document. The platform reserves the right to amend, update, or modify these policies at its discretion, and vendors are expected to review them regularly to ensure ongoing compliance.

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