Ask us anything

Have any questions? We're here to assist you.

    AAG - FAQs

    What is AAG?

    AAG (Aapka Apna Game) is a creator-powered gaming platform where you can play skill-based games, compete with friends, earn virtual coins, and join gaming communities hosted by AAGVEERs.

    No. AAG is not a Real Money Gaming platform. Players cannot withdraw cash or convert virtual coins into money.

    AAG Coins are virtual in-app coins used to:

    • Join games
    • Participate in tournaments
    • Purchase cosmetics
    • Unlock premium features

    Coins have no cash value and cannot be exchanged for money.

    No. Coins are only for use within the AAG platform and cannot be withdrawn or converted into cash.

    Winning games rewards you with additional AAG Coins, which are credited to your wallet for future gameplay.

    The entry coins used for that match are deducted. You can continue playing using your remaining coins or purchase additional coin packs.

    Go to Wallet → Buy Coins, choose a coin pack, and complete payment using available payment methods.

    No. Coins are linked to your account and cannot be transferred.

    AAG PRO is a premium membership that provides exclusive benefits such as premium tournaments, additional rewards, and enhanced gameplay features.

    Join tournaments using coins. Winners receive virtual coin rewards based on tournament rules.

    Yes. We use industry-standard security measures to protect your account and personal information.

    Please wait a few minutes. If the issue persists, contact Support with your transaction ID.

    No. Multiple accounts may result in suspension.

    Accounts may be suspended for:

    • Cheating
    • Fraud
    • Abuse
    • Multiple accounts
    • Violation of Community Guidelines

    Go to Profile → Help & Support or email our support team.

    AAGVEER - FAQs

    An AAGVEER is an independent community partner who builds gaming communities, invites players, hosts tournaments, and earns service-based incentives from AAG.

    No. AAGVEERs are independent service partners and not employees of AAG.

    Apply through the AAGVEER section, complete KYC, accept the service agreement, and wait for approval.

    Share your unique referral link, QR code, or referral code with new users.

    Every player who registers using your referral link or code is mapped to your AAGVEER ID. Eligible activity from those users is tracked automatically.

    You earn service-based incentives according to the AAGVEER Partner Program for eligible activity generated by your referred users, subject to the applicable terms and commission policy.

    The system automatically calculates your earnings based on the approved AAGVEER commission policy and your eligible user activity.

    Yes. Your dashboard shows:

    • Active Users
    • Revenue Generated
    • Pending Earnings
    • Paid Earnings
    • Monthly Reports

    Eligible earnings are settled according to the AAGVEER payout schedule after verification and applicable tax deductions.

    Yes. Wherever applicable under Indian tax laws, TDS will be deducted before payout.

    If required under applicable GST laws, you may need GST registration. Please consult your Chartered Accountant.

    Yes. Eligible AAGVEERs can create and manage community tournaments as per platform guidelines.

    Yes. Accounts may be suspended for:

    • Fake users
    • Fraud
    • Spam
    • Misleading promotions
    • Policy violations

    No. User mapping is controlled according to AAG’s partner policy.

    No. One verified individual is allowed one AAGVEER account unless approved otherwise by AAG.

    Grow an active community, invite genuine players, host engaging tournaments, and maintain high-quality participation. Higher performance may qualify you for better earning tiers under the AAGVEER Partner Program.

    Wallet & Payments FAQs

    What is the AAG Wallet?

    The AAG Wallet securely stores your virtual AAG Coins, which can be used to play games, join tournaments, purchase cosmetics, and access premium features within the app.

    Go to Wallet → Buy Coins, select your preferred coin pack, complete the payment, and the coins will be credited instantly to your wallet.

    You can pay using UPI, Debit/Credit Cards, Net Banking, Wallets, and other payment methods supported by our payment gateway.

    Please wait for up to 10 minutes. If the issue persists, contact Support with your Transaction ID.

    No. AAG Coins are linked to your account and cannot be transferred.

    No. AAG Coins are virtual coins intended solely for use within the AAG platform and cannot be withdrawn or exchanged for money.

    Open Wallet → Transaction History to see all your purchases, coin credits, and usage.

    Yes. All payments are processed through secure payment gateways using industry-standard encryption.

    Coin Policy FAQs

    What are AAG Coins?

    AAG Coins are virtual in-app coins used to participate in games and purchase digital items within AAG.

    No. AAG Coins have no cash value and cannot be redeemed for money.

    You can earn coins by:

    • Winning games
    • Daily rewards
    • Special events
    • Promotional campaigns
    • Purchasing coin packs

    Coins can be used for:

    • Playing games
    • Joining tournaments
    • Buying cosmetics
    • Unlocking premium content

    No. Buying, selling, or trading AAG Coins outside the platform is prohibited.

    Unless otherwise specified during promotional events, purchased coins do not expire.

    Coins remain inaccessible while your account is suspended. Final treatment depends on the outcome of the investigation.

    AAG PRO Membership FAQs

    What is AAG PRO?

    AAG PRO is a premium subscription that provides exclusive benefits and enhanced gaming experiences.

    Benefits may include:

    • Premium tournaments
    • Exclusive rewards
    • Ad-free experience
    • Priority support
    • Additional daily rewards

    Current pricing is displayed within the AAG PRO section of the app.

    Yes, if you have enabled auto-renewal through your payment method.

    Yes. You can cancel anytime. Benefits remain active until the end of your current subscription period.

    Generally, subscription fees are non-refundable unless required by law or covered under our refund policy.

    AAGVEER Partner Program FAQs

    What is an AAGVEER?

    An AAGVEER is an independent community partner who promotes AAG, builds gaming communities, and earns service-based incentives.

    Anyone meeting our eligibility criteria and completing the verification process can apply.

    Complete the application, submit KYC documents, accept the Partner Agreement, and await approval.

    Share your unique referral link, QR code, or referral code.

    Users who register using your referral link or code are mapped to your AAGVEER account.

    You earn service-based incentives based on the eligible activity of users associated with your account, as defined in the AAGVEER Partner Policy.

    Your earnings are calculated automatically based on the approved commission structure and your performance level.

    Eligible earnings are settled according to the monthly payout schedule after verification and applicable tax deductions.

    Yes. TDS will be deducted wherever applicable under Indian tax laws.

    Yes. Your dashboard displays revenue generated, pending earnings, paid earnings, and payout history.

    Community Guidelines FAQs

    What behavior is expected?

    Treat all players with respect and maintain a positive gaming environment.

    • Abuse
    • Hate speech
    • Harassment
    • Spam
    • Fraud
    • Cheating
    • Fake accounts

    Yes. Use the Report feature available in the app.

    Violations may result in warnings, suspensions, or permanent account termination.

    Fair Play Policy FAQs

    What is Fair Play?

    Fair Play ensures equal opportunities for all players through honest gameplay.

    Examples include:

    • Bots
    • Modified apps
    • Scripts
    • Exploits
    • Multiple accounts
    • Match manipulation

    Yes. Automated systems and manual reviews help detect unfair practices.

    Penalties range from warnings to permanent account suspension depending on the severity.

    Privacy Policy FAQs

    What information does AAG collect?

    Basic profile details, device information, payment records, and usage data.

    To operate the platform, improve services, ensure security, and comply with legal requirements.

    No. We do not sell your personal information.

    We implement technical and organizational measures to safeguard your data.

    Terms & Conditions FAQs

    Who can use AAG?

    Only users who meet the minimum age requirement and agree to our Terms.

    Yes, if you violate our Terms or applicable policies.

    Yes. Updated Terms become effective once published.

    Refund & Cancellation FAQs

    Are coin purchases refundable?

    Generally, coin purchases are non-refundable once credited to your account, except where required by law.

    Contact Support with your payment details for investigation.

    If money was debited but coins were not credited, we will investigate and resolve the issue.

    KYC & Verification FAQs

    Why is KYC required?

    To verify identity, enhance security, and comply with applicable legal requirements.

    Government-issued identity documents as specified during the verification process.

    Most verifications are completed within 24–72 hours.

    You can review the reason, correct the issue, and submit your documents again.

    Tax & TDS FAQs

    Will players receive any cash winnings?

    No. AAG does not offer cash withdrawals or cash prizes to players.

    No, because players do not receive cash payouts.

    Where required by law, TDS will be deducted from eligible AAGVEER payments before settlement.

    Yes. Eligible partners can access payout statements and tax-related information from their dashboard.

    Contact Support FAQs

    How can I contact AAG Support?

    Visit Help & Support in the app or contact us via email.

    • Payments
    • Wallet issues
    • Login problems
    • Technical errors
    • Account verification
    • AAGVEER queries
    • Bug reports

    Response times vary by issue type, but most tickets receive an initial response within 24–48 business hours.

    Yes. Every support request receives a ticket number that you can use to check its status.

    Still have questions?

    Can’t find the answer you’re looking for? Please chat to our friendly team.

    Get in touch
    Recognised by
    AAG AAP - Get the app
    AAGVEER - Get the app
    Follow Us on
    Facebook-square Instagram X-twitter Youtube Linkedin-in

    Platform

    Creators

    Company

    Legal

    Disclaimer

    AAG is a skill-based entertainment and competitive gaming platform. Virtual coins are for entertainment purposes only and are non-withdrawable, non-transferable, and cannot be converted to cash. AAG does not facilitate real-money gambling. AAGVEER earnings are platform partnership commissions — not game winnings. Platform is intended for users aged 18 years and above. | 📧 help@celestialitverse.com

    Copyright © 2026, AAG – AAPKA APNA GAME. All Right Reserved | Powered by Celestial IT Verse Pvt Ltd.

    Scroll to Top