Privacy Policy

AAG – Aapka Apna Game

Version: 1.0

PRIVACY POLICY

Welcome to AAG – Aapka Apna Game (“AAG”), owned and operated by CELESTIALIT VERSE PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, process, protect, and disclose your personal information when you access or use the AAG mobile application, website, services, tournaments, subscriptions, virtual coin system, and related features.

By using AAG, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. About Us

Company Name

CELESTIALIT VERSE PRIVATE LIMITED

Brand

AAG – Aapka Apna Game

AAG is a digital entertainment and competitive gaming platform designed for skill-based gaming experiences.

2. Information We Collect

We collect only the information necessary to provide, improve, secure, and legally operate the Platform.

A. Personal Information

During registration or while using AAG, we may collect:

• Full Name
• Username
• Mobile Number
• Email Address
• Date of Birth
• Gender (Optional)
• Profile Photograph
• State and Country
• Language Preference

B. Account Information

We may collect:

• User ID
• Login History
• Account Creation Date
• Referral Code
• AAGVEER Status
• Subscription Status
• Wallet Information

C. Device Information

To ensure security, compatibility, and performance, we may automatically collect:

• Device Model
• Device Manufacturer
• Operating System
• App Version
• Screen Resolution
• Device Language
• Device Time Zone
• Device Identifier
• Advertising Identifier (where permitted)
• IP Address
• Network Information

D. Gameplay Information

We collect gameplay-related information including:

• Games Played
• Match History
• Tournament Participation
• Win/Loss Statistics
• Rankings
• Achievement Badges
• Coins Earned
• Coins Spent
• Friends List
• Community Participation

E. Payment Information

When purchasing virtual coins, subscriptions, or digital products, we may collect:

• Transaction ID
• Order ID
• Payment Status
• Payment Gateway Reference
• Purchase Date
• Purchased Product
• GST Information
• Invoice Details

Important:

AAG does not store your:

• Credit Card Number
• Debit Card Number
• UPI PIN
• CVV
• Internet Banking Password

Payments are securely processed by authorized third-party payment gateways.

F. AAGVEER Information

If you apply to become an AAGVEER, we may additionally collect:

• PAN Number
• Aadhaar Details (where legally permitted)
• Bank Account Details
• IFSC Code
• GST Number (if applicable)
• KYC Documents
• Tax Information
• Commission Records

3. How We Use Your Information

Your information is used to:

• Create your account
• Verify your identity
• Authenticate login
• Process transactions
• Credit virtual coins
• Manage tournaments
• Improve gameplay
• Prevent fraud
• Detect cheating
• Maintain leaderboards
• Process subscriptions
• Generate invoices
• Send notifications
• Provide customer support
• Comply with legal obligations
• Improve platform performance
• Conduct analytics

4. Device Information Usage

Device information helps us:

• Prevent fake accounts
• Detect bots
• Detect unauthorized access
• Improve app compatibility
• Improve security
• Prevent fraud
• Diagnose crashes
• Optimize performance

5. Cookies & Similar Technologies

Our website and mobile application may use:

• Cookies
• SDKs
• Pixel Tags
• Local Storage
• Device Tokens
• Session Tokens

These technologies help us:

• Keep you logged in
• Remember preferences
• Improve performance
• Measure traffic
• Deliver notifications
• Prevent fraud
• Enhance security

You may disable cookies in your browser; however, certain Platform features may not function properly.

6. Payment Security

All payments are processed through secure, RBI-compliant payment partners.

We do not store:

• UPI PIN
• ATM PIN
• Card CVV
• Card Password
• Internet Banking Password

Payment information is encrypted using industry-standard security protocols.

7. How We Share Information

We do not sell your personal information.

Your information may be shared only with:

• Payment Gateway Providers
• Cloud Service Providers
• KYC Verification Partners
• SMS & OTP Providers
• Notification Providers
• Analytics Providers
• Customer Support Platforms
• Government Authorities (where legally required)
• Courts or Law Enforcement Agencies under applicable law

All service providers are required to protect your information in accordance with applicable legal and contractual obligations.

8. Data Security

We implement appropriate technical and organizational security measures, including:

• SSL/TLS Encryption
• Encrypted Data Storage
• Secure Authentication
• OTP Verification
• Role-Based Access Control
• Firewalls
• Database Monitoring
• Security Audits
• Fraud Detection Systems
• Activity Logging

While we strive to protect your information, no electronic storage or internet transmission method is completely secure.

9. Data Retention

We retain your information only for as long as necessary to:

• Maintain your account
• Provide our services
• Resolve disputes
• Prevent fraud
• Comply with tax, legal, and regulatory obligations
• Enforce our agreements

Certain financial and compliance records may be retained for the period required under applicable laws.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update account details
• Request deletion of your account
• Withdraw consent where applicable
• Request a copy of your data
• Object to certain processing activities
• Lodge a complaint with the appropriate authority

Requests may require identity verification.

11. Data Deletion

You may request deletion of your account by:

• Visiting Settings → Privacy → Delete Account, or
• Contacting our support team.

Upon successful verification:

• Your account will be scheduled for deletion.
• Personal information will be removed or anonymized where legally permissible.
• Certain records may be retained where required by law, taxation, fraud prevention, or dispute resolution obligations.

Deletion requests are generally processed within 30 days, subject to applicable legal requirements.

12. Children’s Privacy

AAG is intended only for users who are 18 years of age or older.

We do not knowingly collect personal information from children.

If we become aware that an account belongs to a person below the permitted age, the account may be suspended or deleted.

13. DPDPA Compliance

CELESTIALIT VERSE PRIVATE LIMITED is committed to complying with the Digital Personal Data Protection Act, 2023 (India) and other applicable data protection laws.

In accordance with applicable legal requirements, users may:

• Access their personal information.
• Correct inaccurate information.
• Withdraw consent, where applicable.
• Request deletion of eligible personal data.
• Submit grievances regarding personal data processing.
• Contact the designated Grievance Officer for privacy-related concerns.

We process personal data only for lawful purposes, apply appropriate security measures, and retain information only for as long as necessary to fulfill legal, operational, and contractual obligations.

14. Third-Party Services

The Platform may use trusted third-party services, including:

• Payment Gateways
• Cloud Hosting Providers
• Analytics Services
• Crash Reporting Tools
• Notification Services
• Authentication Services
• KYC Verification Partners

These providers operate under their own privacy policies, and we encourage users to review those policies where applicable.

15. International Data Transfers

If any personal information is processed outside India, we will take appropriate safeguards to ensure that such processing complies with applicable laws and provides an adequate level of protection.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any material changes will be communicated through the Platform, our website, or other appropriate channels.

Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.

17. Contact Us

CELESTIALIT VERSE PRIVATE LIMITED

Brand: AAG – Aapka Apna Game

Email: privacy@aagapp.com 

Support: support@aagapp.com

Website: www.aagapp.com

18. Grievance Officer

For privacy-related complaints, requests, or concerns, users may contact our designated Grievance Officer.

Grievance Officer
Name: [To Be Appointed]
Designation: Grievance Officer
Company: CELESTIALIT VERSE PRIVATE LIMITED
Email: grievance@aagapp.com

We aim to acknowledge grievances promptly and resolve them within the timelines prescribed under applicable Indian law.

Privacy Commitment

At AAG – Aapka Apna Game, we are committed to protecting your personal information with transparency, accountability, and strong security practices. We collect only the information necessary to operate the Platform, never sell your personal data, and process it responsibly in accordance with applicable laws. Your trust is fundamental to our services, and safeguarding your privacy remains one of our highest priorities.